We're here to help you with any questions or concerns you may have about your account, gaming experience, or technical issues.
Support Availability
Our support team is available to assist you from 06:00 to 23:00 GMT daily. We understand that some players may require urgent assistance outside of these hours, so please contact us using the email address below and we will do our best to respond promptly.
Live Chat Support
We offer live chat support for Australian players during regular operating hours (06:00 - 23:00 GMT). Simply click on the "Live Chat" button located at the bottom right of this page. Our team will be happy to assist you with any issues or questions.
Email Support
If your issue is more complex and requires a detailed response, please email us. We aim to respond to all emails within 24 hours during regular operating hours (06:00 - 23:00 GMT).
Help-Centre Access
We have put together an extensive help-centre section that covers many common queries. Please click on the "FAQ" tab located at the top of this page for access.
Responsible Gambling Assistance
If you or someone you know is struggling with problem gambling, please contact our dedicated responsible gaming team via email. We will do everything we can to assist and provide guidance on resources available.
Technical Support
For technical issues or login problems, please contact us using the email address below. Our technical support team will work diligently to resolve your issue promptly.
Complaint or Dispute Guidance
If you have a complaint or dispute regarding your gaming experience, please follow our complaints procedure outlined in this page (link). We aim to resolve any disputes fairly and efficiently.
Communication Response Expectations
We understand the importance of timely communication. Our team will do their best to respond promptly to all contact requests via email or live chat during regular operating hours (06:00 - 23:00 GMT).
Account-Security Assistance
If you suspect that your account has been compromised, please contact our dedicated support team using the email address below. We take account security very seriously and will do everything we can to assist.
Mobile and Desktop Support Accessibility
Our website is designed for optimal mobile and desktop usage. If you encounter any technical issues while playing on a specific device or browser type, please let us know via email so that we may investigate further.
Preferred Contact Methods
Please contact us using the most suitable method depending on your issue:
We appreciate your patience and understanding in allowing our team to assist you during operating hours.
